International Shipping International shipping is done via Global Express Mail, EMS, DHL, FedEx and should take from 5-7 business days from the day verify your billing information with your PayPal Account. Nothing will be shipped until we get verify your billing addrress from your PayPal Account. You, as a customer, are responsible for custom fees and duties.
• Delivery Time
Be sure to view the shipping time on your particular order. Choosing an Express Mail Shipping method doesn't mean that the processing time on your product will be faster. Be sure to read the shipping and processing time on your item's product details page. Please also keep in mind that "Business Days" do not include weekends or holidays.
When we ship your products:
• Most stock items normally ship within 2-3 business days.
• Most personalized jewelry normally ships within 3-5 business days.
• Custom jewelry normally ships within 7-10 business days.
• Engraving, ring sizing and birthstone settings add 2-3 more days to your order. Once we ship your product you'll receive a tracking # via email so you can track your purchase directly from your email.
• Shipping Rates
International Shipping Fee: Free
As a security precaution to protect our customers against fraud; we only ship to a billing address. To ship your order to your place of work, or another more convenient destination, Engraving, ring sizing and birthstone settings add 2-3 more days to your order.
Diamond & Jewelry Certification
When purchasing diamonds or any other gemstone jewelry products at our Jewelry Store you are assured that they have passed through a rigorous quality assurance. We offer diamonds and gemstone jewelry that are certified by the GIA (Hong Kong) one of the top independent gem certification and appraisal service in Hong Kong.
45 Days Return Policy!
Kimbery Jewelry was designed around the idea that shopping at home is convenient and sensible. With the hustle and bustle of everyday life it seems only logical to try to manage time by being able to fulfill your shopping needs in the comfort of your own home. We value your satisfaction with every purchase. We want you to be completely satisfied* with your jewelry. Wear it. Enjoy it. Show it off. If, however, you are not happy with your purchase, for any reason, you have a 45-day trial period to return your jewelry for a 100% refund*.
To return items for refund or exchange, simply write your request on the invoice and ship the item(s) back to address shown on invoice. Unfortunately we do not cover the cost of shipping for return merchandise and apologize for any inconvenience. We do ask that your jewelry be returned in its original condition. In keeping with industry practice, it will be inspected and identified by a specialist and/or certified gemologist. Please allow 3-5 business days for the refund to be credited to your account. Stock items returned after 45 days are not entitled to refunds.
ATTENTION: Sorry there are no refunds or exchanges on all Personalized Jewelry, Photo Jewelry, Custom Jewelry or Special Orders, Shortened or Lengthened Bracelets, necklaces and Chains, Ring Sizing, Engraving and Birthstone Settings.